Last Updated: 12 October 2023

We at Grapito Designs and egrama are dedicated to ensuring your satisfaction with our services, including graphic and web design, e-commerce transactions, and digital marketing. We understand that there may be circumstances in which you need to cancel an order or request a refund. Please read this Cancellation and Refund Policy to understand the conditions under which we process such requests.

Cancellation Policy:

1. Graphic and Web Design Services:

   • If you wish to cancel a design project, you must notify us in writing within 24 hours of making the payment.
   • Once work has commenced on your project or if the initial concept has been delivered, a cancellation fee may apply, depending on the project's progress.
   • If you cancel a project after the final delivery and approval, no refund will be issued.

2. Egrama Marketplace:

   • You may cancel an order on the egrama marketplace before it has been shipped.
   • To cancel an order, please contact our customer support team with your order details.

3. Digital Marketing Services:

   • If you wish to cancel a digital marketing service, you must notify us in writing at least 30 days before the next billing cycle.
   • Refunds for prepaid but unused services may be issued on a case-by-case basis.

Refund Policy:

1. Graphic and Web Design Services:

   • Refunds for design services are assessed on a case-by-case basis. If you are not satisfied with the final project, we will work with you to address your concerns or offer a partial refund if appropriate.

2. Egrama Marketplace:

   • If you cancel an order before it has been shipped, a full refund will be issued to your original payment method.

3. Digital Marketing Services:

   • Refunds for digital marketing services are typically not provided, but exceptions may be made for specific circumstances or billing errors.

General Terms:

• All refund requests must be submitted in writing to [email protected].
• Refunds, when applicable, will be processed within 7-10 business days to the original payment method.

Changes to Policy:

We may revise this Cancellation and Refund Policy as necessary. Any updates will be posted on our websites. By using our services, you agree to the terms outlined in the most recent version of this policy.

Contact Us:

If you have any questions or concerns about this Cancellation and Refund Policy, please contact us at [email protected].